The Global Delivery Model (GDM) has emerged as a significant force in the industry and led to the rise of global outsourcing. Today, global outsourcing has gained widespread acceptance as a crucial aspect of business strategy. When it comes to implementing an outsourcing solution, key stakeholders within an organization often look for different things. The CFO often seeks to reduce the total cost of ownership while improving the return on investment. Operations teams, on the other hand, seek to improve performance and client satisfaction without compromising on manageability and control. At CNSI, we believe that our global delivery model achieves all of these things for the various stakeholders within an organization.
CNSI has the proven experience and global power to create a delivery plan that is custom-tailored specifically to meet your needs. We understand that your business moves quickly-and you need a partner who is always ready and able to adapt to your needs. That is why our global delivery approach is centered on providing your organization with the most flexible options. Whether onsite, onshore or offshore, CNSI provides a delivery model that offers clients a flexible and cost-effective approach that adapts to unique environments and requirements.
In addition to cost savings, CNSI's global delivery model offers the benefits of lower risk and increased productivity. In the case of a natural disaster or emergency, having geographically distributed capabilities means that work can continue or be transferred to unaffected sites. In terms of productivity, tasks can be distributed and work can continue around the clock. We have earned a reputation with clients for meeting business objectives by developing dynamic software applications, testing infrastructure changes, modernizing legacy systems and automating business processes.
CNSI takes a disciplined and mature approach to service and product delivery. For service delivery, we have adopted an integrated process approach, which is based upon the ITIL service management framework and ISO 20000-1:2005. For product delivery, we have adopted the SEI's CMMI, the PMBOK and ISO 9001:2000. We use IEEE software engineering standards for reference and employ ITIL certified engineers and PMI-certified project managers.
CNSI's differentiation is based on:
- Ability to seamlessly integrate IT infrastructure, COTS products and business applications in a test environment, providing the validity, flexibility and interoperability required to meet clients' needs
- Proficiency in enterprise applications, system integration and performance engineering
- Large-scale, integrated turnkey solutions
- Mature, repeatable processes that are infused by lessons learned from across the company's best practices
- A next-generation infrastructure service delivery model that is location, tools and platform-independent
- Best-in-class processes and quality systems
- A flexible and transparent customer engagement model
CNSI's global delivery model enables our clients to:
- Choose a sourcing strategy best suited to their business needs
- Achieve a faster time to market
- Shift to more automated, efficient and repeatable service delivery
- Benefit from uninterrupted 24x7x365 support
- Gain access to our centers of excellence, resulting in improved quality of service
- Boost productivity, collaboration, and delivery consistency through shared tools and processes
- Reduce business risk and enhance value by leveraging industry best practices embedded in our standardized methods, tools and architectures
Onshore
Our Center of Excellence (COE) in Gaithersburg, Maryland is comprised of more than 200 technologists and subject matter experts. The COE's core strengths and technological advancements include:
- Proficiency in enterprise technologies, infrastructure and performance engineering
- Turnkey solution development
- Industry-leading research and development, technological innovation and intellectual leadership
- A Medicaid Claims Management Systems platform: a scalable and agile application infrastructure that evolves with the ever growing and changing business needs of the Medicaid enterprise
- A Processing Rules Validator (ProVal): a tool for testing and validating complex processing rules, edits and rule flows encoded in a rules engine
- A Vital Records Management System (eVRS): a comprehensive, Web-based solution that enables states to create and manage vital events such as birth, death, marriage, divorce and fetal death records
- State-of-the art infrastructure and global connectivity
Offshore
CNSI established a Technology Development Center (TDC) in Chennai, India, in 2004. The TDC is comprised of nearly 100 technologists and subject matter experts. The TDC functions as a delivery center and research and development facility for CNSI, and its capabilities are seamlessly integrated with our mainstream operations. The TDC is CMMI Level 3 assessed, and its core strengths and technological advancements include:
- Comprehensive application development, maintenance and support for J2EE and .NET, including design, development, integration and conversion
- Database development and administration services for Oracle and SQL Server
- Development and support for CNSI's RuleIT application, our rules engine product used as part of our Medicaid offering
- Rigorous independent verification and validation (IV&V) and quality control services
- Technical documentation services, including online help, user and technical manuals and training kits
- Outsourced product development
- Remote infrastructure and project management services
- Data warehousing and business intelligence solutions
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